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Гипермаркет знаний>>Английский язык>>Английский язык 11 класс>> 7e Writing Skills

Formal letters/emails

Formal letters/emails are written in a formal style to people in official positions e.g. a manager, a course director who you haven't khow well. there are varioustypes of letters such as giving/ requesting information, letters of complaint, letters of apolgy ets.
A formal letters should consist of:

•    a formal greeting i.e. Dear Sir/Madam whet you don't know the person's name, Dear Mr/Mrs Wilson whet you do know their name.
•    a first paragraph in which you write any opening remarks and clearly state the reason for writing.
•    a main body (usually 1-3 paragraphs) which develops the subject. Benin a new paragraph for each main point.
•    a final  paragraph that sums up the topic, expresses what you what to be done or makes any other final comments.
•    a formal enging i.e. Yours faithfully when you don't khow the person's name, Your sincerely whet you know the person's name.

Formal letters can respond to written information (letters/adverts ets). In such cases, make sure all points asked for are included.

Plan
Introduction

Para 1: opening remarks, reason for writing

Main body

Paras 2 & 3: development of the subject

Conclusion

 Para 4: closing remarks, other comments

1   Look at the types of letters/emails (A-G) below. Who is each one written to? Which are formal? Why?

A  a letter of complaint to a course director
B  an email accepting your friend's invitation to a barbecue
C  a thank-you letter to your aunt
D  an email to a hotel owner asking for the return of some lost property
E  a letter to your friend telling her about a recent job interview you had
F  an email requesting information about an event
G  a letter making arrangements for a visiting speaker to come to a school

2   Read the extracts from some formal letters below. Which are beginnings and which are endings? Find the pairs. Which letter from Ex. 1 does each pair belong to?
                 
1 Once again, I would like to thank you for agreeing to take part. Please do not hesitate to contact me if you have any questions or concerns.     

2    I am writing to inquire about the Open Day you are holding at the university on Friday 6th May.

3    Thank you very much for agreeing to be one of the guest speakers at our school careers fair. Please allow me to give you some details ' about the day.

4    Thank you in advance for your help. I have enclosed a stamped, addressed envelope in which to return my driving licence if you find it.

5    Thank you very much for making my stay at your Bed and Breakfast which was so enjoyable. Unfortunately, when I arrived home I realised/ that I had left my driving licence behind.

6  Lastly, could you please send me directions to the university campus from the train station? Thank you in advance.

7   All in all, I am extremely disappointed and feel that I am entitled to at least a partial refund of the course fees that I paid. I look forward to your prompt reply.

8   I am writing to express my dissatisfaction with the web design course that I have just completed at your cullege.

3    Read the rubric arid underline the key words. Answer the questions. Then read the model and check.

You have seen an advert for a summer English course in Oxford,
England. Use the notes you have made to write an email to the
course director asking for more information (120-180 words).



1    Who are you?
2    Who will you write to? Why?
3    What greeting/ending will you use?
4    What must you include in your email?
5    How many paragraphs will you write and what will you include in each?



4  Read  the email again. What is each paragraph about? Have all the points from the notes been included?

Formal style

5   In pairs, find formal words/ phrases in the email in Ex.3 which mean the same as the more informal ones below.

1    how much are the courses?
2    I want to 3 please reply quickly 4 thanks a lot 5 choices 6 to make my English even better 7 roughly 8 before I choose one 9 says 10 can I do that? 11 lots of love

6    Replace the underlined sections of the sentences (1-10) with the more formal words/phrases below.

•    I would appreciate it if you could
•    Thank you for your generosity in spending
•    with regard to your participation in
•    Would it be possible for you to arrange for
•    Could you please send me some more details
•    we were served • was appalling
•    will be unable to attend
•    We really appreciated your helpful advice
•    was very impressed by
•    am writing to inquire

1    Thanks for all vou did for us during our trip.
2    I am writing about vou taking part in our upcoming careers fair.
3    The standard of food thev gave us was horrible.
4    I really liked the friendliness of the hotel staff.
5    Can vou send me a bit more info about the Open Day?
6    Unfortunately, I can't come to your daughter's wedding.
7    It'll be great if vou can book a taxi to meet us at the airport.
8     You were so generous to spend so much time with me.
9      I want to ask about the computing course you do.
10    Please replace the faulty product.

7   a Match the introductory sentences(1-3) to the supporting details (A-B). There is one sentence you don't need to use.

1    Lastly, we have arranged for the exchange students to go on a weekend trip to the countryside.
2    I would be very grateful if you could send me a copy of your prospectus.
3    First of all, the standard of teaching on the course was excellent.

A  The teachers were thoroughly prepared for the lessons and able to answer all the questions that students had. Also, students were given prompt and detailed feedback on their work.

B  I would also appreciate a list of the course fees. Any other relevant information would also be appreciated.

b Write two or three appropriate supporting details for the remaining sentence from Ex. 7a. Compare with a partner.

Discuss and write

8   Read the rubrics (A&B) and underline the key words. Then answer the questions in pairs.

1  Who are you and who are you writing to?
2  What kind of letter do you have to write?
3  What style will you write it in?
4   What must you include in your letter?
5  What will you include in each paragraph?
6   What greeting/ending is appropriate?

 A     You are the leader of your school social committee and have written to an international sports star who is visiting your area, inviting him to give a talk to school leavers at your school. He has agreed and has written to you asking for more information. Read his email and the notes you have made to write a reply to him. (120-180 words)



B  You have just done a six-week summer acting course in London and you were very disappointed. Read the advert and the notes you have made. Then write a letter to the course director, Mr Evans. (120-180 words)



9  Choose one of the rubrics and write your answer. Swap papers and check your partner's writing against the checklist below.

Checklist

•    Does the letter/email have a correct greeting/ending?
•    Is it written in an appropriate style?
•    Does the letter/email cover all the points asked for in the rubric/notes?
•    Is the beginning/ending appropriate?
•    Do the main body paragraphs have an appropriate topic sentence and supporting details?
•    Are there any mistakes i. e. grammar, punctuation, spelling?

Английский язык. 11 класс : учеб. для общеобразоват. учреждений / [О.В. Афанасьева, Дж.Дули, И.В. Михеева и др.]. - 2-е изд., доп. и перераб. - М.: Express Publishing : Просвещение, 2009. - 244 с. : ил. - (Английский в фокусе).

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